Summary
The Quality Management job family is responsible for planning, directing, and coordinating quality assurance and control policies, procedures, and activities to ensure that products and services meet established quality standards.
Job holders develop and implement quality assurance and control systems, perform quality audits, and develop quality improvement programs. They recommend and implement corrective and preventive actions to resolve quality problems. They may also oversee the operations of the organization and ensure all products and services offered by the organization comply with local regulations and internal standards.
Typical activities
- Maintains working knowledge of local standards and regulations.
- Enforces proper quality management measures.
- Educates staff on the importance of quality compliance.
- Develops methods and processes to ensure compliance and meet all relevant standards.
Synonyms or related job titles
Six Sigma, Black Belt, Green Belt, Quality Control, Quality Management
Summary
The Quality Assurance job family is responsible for ensuring that products and services meet all quality standards set by the company. This includes developing and implementing quality assurance policies and procedures, conducting quality audits, and investigating customer complaints. Job holders also works closely with other departments to ensure that quality standards are met throughout the product development process.
Typical activities
- Develops and maintains quality assurance policies and procedures.
- Conducts quality audits.
- Oversees quality control procedures.
- Analyzes quality data.
Synonyms or related job titles
Quality Audit, Quality Auditor, Quality Inspector, Quality Inspection
Summary
The Quality Control job family is responsible for ensuring that products and services meet quality standards and are fit for purpose. This includes planning and carrying out quality control checks, investigating and resolving quality issues, and maintaining quality records. Quality Control job holders also liaise with other departments to ensure that quality standards are met at all stages of the product or service life cycle.
Typical activities
- Inspects products for defects and irregularities.
- Tests products for functionality.
- Documents findings and reports to relevant parties.
- Maintains quality control standards.
- Conducts quality control audits.
Synonyms or related job titles
Quality Control Inspection, Quality Control Inspector, Quality Control Technician
Summary
The Quality Planning job family is responsible for developing and implementing quality plans for products and services. This includes developing quality standards, coordinating quality assurance activities, and conducting audits. Job holders also develop and implement quality improvement programs, and track and report on quality metrics.
Typical activities
- Develops quality plans in alignment with business objectives.
- Leads quality planning activities across multiple projects and/or product lines.
- Ensures quality plans are appropriate for the scope and complexity of the project.
- Reviews and approves quality plans developed by others.
- Identifies risks and mitigation strategies associated with the quality plan.
Synonyms or related job titles
Quality Planning Engineer, Quality Planners
Please match in this collective family all specialized Quality Management jobs that cannot be assigned to one of the above-mentioned families. Competencies from the parent family will be shown. A selection of parent family-specific Benchmark Job Matches is available and can be selected manually. The availability of benchmark job matches depends on the survey vendor chosen.
Summary
The Laboratory and Analytical Services job family is a sub-family within Quality Management, encompassing roles responsible for conducting chemical, physical, biological, and environmental analyses to support quality control, regulatory compliance, and process optimisation in industrial, utility, and environmental settings. It includes, but is not limited to, laboratory technicians, analytical chemists, environmental analysts, quality control analysts, and laboratory managers. These positions are found in utility companies, manufacturing plants, environmental testing laboratories, food and beverage producers, and regulatory agencies. The overarching objective is to generate accurate, reliable analytical data that informs operational decisions, ensures product and process quality, and demonstrates compliance with environmental and safety regulations.
Typical Activities
- Collecting, preparing, and analysing samples of water, wastewater, soil, air, fuels, and process materials using standardised analytical methods and instrumentation.
- Operating and calibrating laboratory instruments such as spectrometers, chromatographs, pH meters, and titration systems to ensure measurement accuracy and traceability.
- Interpreting analytical results, preparing test reports, and communicating findings to operations, engineering, and regulatory compliance teams.
- Developing and validating analytical methods to meet evolving regulatory requirements, new product specifications, or process changes.
- Maintaining laboratory quality management systems, including documentation, accreditation standards, proficiency testing, and internal audit programmes.
- Monitoring environmental emissions, discharge quality, and workplace exposure levels to ensure compliance with environmental permits and occupational health standards.
Synonyms or related job titles
Laboratory Technician, Analytical Chemist, Environmental Analyst, Quality Control Analyst, Laboratory Manager, Water Quality Technician, Lab Scientist, Chemical Analyst, Environmental Laboratory Technician, Materials Testing Technician, Laboratory Coordinator, Emissions Analyst.