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Municipal / Public Services

Summary 
Public services jobs require the employee to undertake various roles within the community. They may be involved with the administration side of various services offered by the local authorities, such as gas, water and electricity services. They maintain large databases of things like disputes, activity logs and fund allocations.

Typical activities

  • Work with various departments within the local area on a regular basis.
  • Aid in the allocation of resources to the public services within the area.
  • Keep logs of funds used and activities within the area.
  • Act as a point of contact for citizens, contractors or other internal departments.

Summary 
Courts staff have many roles that pertain to the overall day to day operations of a court. They help to ensure that court proceedings move along as they should, and work with both the defendants and witnesses to ensure minimal disruption due to miscommunication. They may also be involved with setting up court proceedings and arranging them.

Core Duties

  • Oversee and manage the administration aspects of the court.
  • Set up hearing schedules that work with the availability of magistrates.
  • Ensure court proceedings move as smoothly as possible.
  • Provide advice to those within the courts.

Synonyms or related job titles

Bailiff, Judge’s Clerk, Conveyancing Clerk, Court Clerk, Justice of the Peace, Judge, Chief Justice, Magistrate, Title Searcher

Summary 
Education staff are responsible for educating pupils / students in a specific discipline. Their role is to ensure that candidates are prepared for tests and exams, by providing various training procedures and monitoring their overall progress.

Typical activities

  • Work with a variety of proven training methods.
  • Help to develop new, more efficient training methods.
  • Prepare reports on the progress of individuals.
  • Carry out tests and exams.

1. Early Childhood Education

Summary 
Those working in early childhood education are responsible for the growth of young minds within a given area. They will work directly with children of various ages, aiding in providing the fundamental skills and knowledge required before they attend pre-school or other education. They will use various learning methods to enhance the learning experience of the children.

Typical activities

  • Use various teaching methods to aid in the learning process of young children.
  • Carry out reports of children to monitor progression of skills and knowledge.
  • Help to provide a safe and productive environment for the child’s learning.
  • Work closely with parents and other institutions to ensure the needs of each child are being met.

Synonyms or related job titles

Kindergarten Teacher, Pre-school Teacher, Child Care Worker, Crèche Aid, Family Day Care Worker, Nanny, Early Childhood Educator, Pre-School Assistant

2. Library Services

Summary 
Library staff are responsible for a variety of tasks in operating a library. They may also assist library patrons in accessing information and databases on the computer. They use standard reference materials to help answer any questions patrons may have, and they also search for new material to order for the library.

Typical activities

  • Use computers and various software to process relevant information and manage databases.
  • Keep up to date records of all library property.
  • Provide customer support.
  • Maintain a strong working knowledge of the items and programs used by the library.

Synonyms or related job titles

Librarian, Library Clerk, Library Filer

3. Primary Education

Summary 
Primary education staff are responsible for the first stage of formal education to provide fundamental learning and social skills. They need to create and teach various material in line with the overall educational goals of the region. They may instruct students in groups or individually and must be comfortable using a wide range of teaching methods.

Typical activities

  • Confer with parents, teachers, and other people to resolve the problems of students in the classroom.
  • Prepare students for later grades through testing and encouragement to learn on their own.
  • Organise, plan and deliver various course material.
  • Identify the needs of others and develop education programs to meet those needs.

Synonyms or related job titles

Elementary Teacher, Primary Teacher

4. Secondary Education

Summary 
Secondary education teaching staff are responsible for preparing, delivering and helping students with various course material to prepare them for higher education or further vocational training. They work using a variety of teaching methods, to ensure that the educational needs of everyone in the classroom are met. They establish clear objectives for all lessons and communicate those objectives to students in a clear manner.

Typical activities

  • Instruct through lectures and other teaching methods.
  • Adapt these methods continually to ensure the students’ educational needs are met.
  • Develop specific goals for the students and guide them towards completion of these goals.
  • Communicate with parents, peers and higher management to ensure the broad needs of the students are being met.

Synonyms or related job titles

Secondary School Teacher, High School Teacher, Special Needs Teacher, Learning Support Teacher

5. Vocational Education

Summary

Vocational education prepare students with practical and theoretical instruction to work as a technician or skilled tradesperson. Staff are involved with ensuring that students’ work is being properly evaluated, in order to allow them to receive the relevant feedback to assist with their learning. They need to present lectures and conduct discussions to help increase the students’ knowledge and competence using various teaching methods.

Core Duties

  • Administer oral, written or other manner of tests to evaluate student performance.
  • Provide individualised instruction and tutorial.
  • Identify the educational needs of others and devise ways to meet them.
  • Organise, plan and deliver various learning material to a class of students.

Synonyms or related job titles

Vocational Education Teacher, Technology Instructor

Please match in this collective family all specialized Public Service jobs that cannot be assigned to one of the above-mentioned families. Competencies from the parent family will be shown. A selection of parent family-specific Benchmark Job Matches is available and can be selected manually. The availability of benchmark job matches depends on the survey vendor chosen.

Summary 
Public administration staff are responsible for overseeing the administrative side of public services, ensuring that resources are allocated to the right departments, complaints are dealt with properly and effectively and various other administration roles. They work with various computer systems and databases or other records.

Typical activities

  • Carry out day to day administration tasks.
  • Help in the allocation of public resources.
  • Report any administrative issues to the relevant bodies.

Synonyms or related job titles

Civil Servant, Public Servant, Civil Service, Public Service, Local Government Officer


1. Civil Infrastructure

Summary 
Civil infrastructure employees are responsible for the creation and improvement of the local infrastructure. They plan, design and help build new construction projects, with industries ranging from commercial to rail, and other public transportation and services. They work with many other public service departments regularly.

Typical activities

  • Help to design and construct various projects.
  • Maintain up to date knowledge of local building laws and regulations.
  • Oversee projects and construction to ensure safety standards are being met.
  • Report to the relevant departments about development and progress of projects.

Synonyms or related job titles

Land Planning, Land Planner, Traffic Planning, Traffic Planner, Town Planning, Town Planner

2. Economic Development

Summary 
Economic development staff are involved in the overall economic development of business in the region, and they take on many different financial roles to help drive the growth of the region as an attractive business location.

Typical activities

  • Carry out actions to help the growth of the businesses.
  • Maintain records of the finances of the businesses.
  • Design and craft strategies that will help the businesses to achieve its goals.
  • Work with other departments to promote economic growth of the region.

Synonyms or related job titles

Economist, Economic Advisor

3. Licensing

Summary

Licensing staff are responsible for the evaluation of applications, records and documents to gather relevant information about eligibility and liability issues. They will advise licensees or other groups or persons concerning licenses and permit regulations. They must also evaluate reports and information to establish whether or not individuals are compliant with rules and regulations.

Typical activities

  • Warn violators of infractions and penalties.
  • Prepare reports and evaluations of license applications.
  • Report law or regulation violations to appropriate boards and agencies.
  • Process various information using computers and various software and databases.

Synonyms or related job titles

Government Licensing Official, Building Permit Officer, Business Permit Officer, Licensing Officer

4. Planning and Zoning / Urban Planning

Summary

Planning staff are involved with the design and promotion of various government plans that affect land use and zoning, along with the use of public facilities and utilities. They hold meetings with government officials and other individuals to address various issues regarding land use or community plans.

Typical activities

  • Advise planning officials on project feasibility.
  • Recommend the approval or denial of planning proposals.
  • Discuss the purpose of land use projects with various officials.
  • Provide information to the relevant bodies on a regular basis.

Synonyms or related job titles

Urban Planning, Urban Planer

5. Regulation

Summary 
Regulation employees are involved in overseeing the development of new regulations that best reflect the interests of the public, businesses in the local area and other organisations both locally and abroad. They help to ensure all regulations put forward by various committees are in line with the community’s values and goals.

Typical activities

  • Educate businesses and the public on new changes to various regulations.
  • Work with businesses and the public to find where regulations are failing.
  • Ensure businesses are compliant with these regulations.
  • Evaluate the successful implementation of new regulations.

Synonyms or related job titles

Inspector, Agricultural Inspector, Fisheries Inspector, Forestry Inspector, Prices Inspector, Wage Inspector, Weights and Measures Inspector

6. Revenue / Tax Authorities

Summary

Those working in the tax department are responsible for collecting taxes from individuals and businesses in the right ways and proportions. They must maintain a strong working knowledge of various tax codes and laws to ensure compliance with them, and they communicate with others both inside and outside of the organisation on a regular basis.

Typical activities

  • Maintain records for each tax case.
  • Contact taxpayers via various methods to ensure the correct action is taken.
  • Send delinquent notices to taxpayers when relevant.
  • Process various information using computer software.

Synonyms or related job titles

Tax, Excise, Excise Officer, Tax Officer, Taxation Inspector

7. Social Services

Summary 
Social services staff provide education, advice and resources to individuals and families in the local area that are in need of such assistance. They work with specific groups, ranging from children to the elderly, in order to best serve the needs of these people to provide a better environment for the entire local community.

Typical activities

  • Regularly meet with clients to ensure their needs are being met.
  • Ensure people in times of crisis have the resources they need to survive.
  • Recommend pathways to vulnerable people to improve their quality of life and opportunities.
  • Help to solve the area’s social problems.

Synonyms or related job titles

Community Development Worker, Community Services Worker, Crisis Intervention Worker, Disability Services Worker, Family Services Worker, Life Skills Instructor, Mental Health Support Worker, Welfare Support Worker, Women’S Shelter Supervisor, Youth Services Worker, Addictions Counsellor, Bereavement Counsellor, Child And Youth Counsellor, District Social Welfare Officer, Family Counsellor, Marriage Counsellor, Parole Officer, Probation Officer, Sexual Assault Counsellor, Social Worker, Women’S Welfare Organiser

Summary 
Public health safety staff oversee the overall safety and health and well being of the region, ensuring all of the correct safety measures are in place where necessary. They attend regular meetings and conferences regarding public safety and are active in the conversation trying to find newer and safer approaches to all aspects of public life.

Typical activities

  • Arrange and attend meetings regarding the health and wellbeing of the public.
  • Carry out regular inspections and reports of safety procedures in the area to determine areas where faults exist.
  • Consult with specialists in order to determine the best practices that should be in place.
  • Talk directly with members of the public to find areas of concern regarding safety.

Synonyms or related job titles

Public Health Officer, Community Health Care


1. Ambulance / Rescue

Summary

Employees in the rescue service ensure rescue services and patient transport. They need to be able to report facts concerning accidents to hospital personnel or law enforcement when required. They also need to accompany medical technicians on emergency calls. 

Core Duties

  • Provide advanced first aid in different emergency situations.
  • Assist with emergency medical diagnosis and administration of medication.
  • Transport injured or ill people in an appropriate manner based on their medical condition.
  • Document and record information at accident scenes.

Synonyms or related job titles

Paramedical Practitioners, Advanced Care Paramedic, Feldsher, Primary Care Paramedic, Emergency Medical Technician

2. Animal Control

Summary

Animal control workers are tasked with the investigation of reports of animal attacks or animal cruelty. They may interview witnesses, collect evidence and construct reports. They are also responsible for removing animals from poor living conditions using various equipment, and to ensure they are well fed and watered.

Typical activities

  • Capture and remove stray or uncontrolled animals from undesirable conditions.
  • Maintain files of impoundments and dispositions of animals.
  • Prepare for prosecutions related to animal maltreatment.
  • Make decisions and solve problems related to animal welfare.
3. Crisis Management and Planning

Summary 
Crisis management staff are responsible for locating potential causes of crises within the business and developing approaches in order to mitigate negative consequences. They create plans and put motions into place in order to prevent crises from occurring and manage the resources of the community during the crises.

Typical activities

  • Identify potential sources of problems for the community.
  • Put plans into place to mitigate negative consequences from crises.
  • Work with other departments to put relevant safety nets in place.
  • Educate staff on various risks associated with the region / community.
4. Environmental Protection

Summary 
Environmental protection workers are involved in many different roles that work towards protecting the local and global environment from relevant threats. They consult with businesses and private organisations in order to find new ways of doing things that minimise the threat to the local environment.

Typical activities

  • Arrange and carry out task that educate others on the threats to the environment.
  • Remain up to date with local and global environmental laws.
  • Actively promote better ways to doing things that minimise the threat to the environment.
  • Research relevant processes and methods of protecting the environment.

Synonyms or related job titles

Air Pollution Analyst, Conservation Officer, Conservation Scientist, Ecologist, Environmental Advisor, Environmental Auditor, Environmental Consultant,  Environmental Research Scientist, Environmental Scientist, Park Ranger, Water Quality Analyst

5. Fire

Summary

Fire officers take on various roles concerning the safety of property and persons in a given area, working as part of a large team. They will be responsible for responding to emergency calls, aiding with the public when required. They may visit scenes of fires in order to minimise damage and risk to health, or to carry out reports after the event.

Typical activities

  • Provide firefighting service, rescue and technical assistance in emergencies.
  • Monitor the guidelines of preventive fire protection.
  • Carry out reports of fires and aid in police investigations.
  • Undergo regular training to update skills and knowledge.

Synonyms or related job titles

Firefighter, Forest Firefighter, Fire Investigator, Fire Prevention

6. Police

Summary

Those working in the police force have various responsibilities all concerning the overall safety of both property and persons within a given jurisdiction. They will work as part of a large team of staff to carry out inspections, callouts and arrests when necessary to prevent crime in the area. They will also work to find ways of improving the safety of an area in a proactive manner.

Typical activities

  • Help those in need, with both urgent and non-urgent emergencies.
  • Work with colleagues to make the area as safe as possible.
  • Write up police reports of crimes and work with various documentation.
  • Undergo regular training to ensure relevant skills and knowledge is always up to date.

Synonyms or related job titles

Police Detective, Police Enquiry Agent, Police Inspector, Police Commissioner, Police Officer, Constable, Police Patrol Officer

7. Prisons

Summary

Prison staff are responsible for monitoring the behaviour of prisoners within a housing unit, or during other activities. They must communicate with their peers and superiors on a regular basis. They also must be able to handle and resolve conflicts quickly and effectively and be able to judge whether or not inmates are complying with laws and standards.

Typical activities

  • Inspect condition of locks and windows to ensure security and prevent escapes.
  • Maintain records of prisoners’ identification and charges.
  • Ensure compliance to prison regulations by performing head counts and searches of people or vehicles.

Synonyms or related job titles

Protective Services Worker, Prison Guard, Warden

Summary 
Public transportation workers take part in various activities on a daily basis concerning the overall running and efficiency of a given area’s public transportation system. They will carry out inspections and reports of current routes to optimise their efficiency and help with the design of new routes when necessary.

Typical activities

  • Work as part of a large, multidisciplinary team.
  • Report and document any issues with current or planned public transportation routes.
  • Ensure all public transportation routes are operating safely.
  • Coordinate the relevant staff and vehicles to new and existing public transport routes.

1. Airport Operations

Summary

Airport operations employees have many roles concerning the general day to day and long term operations of the airport. They will work both in the terminals and buildings and outside on the runways too. They are responsible for ensuring the airport and every area of it is operating safely, and they will work as part of a large team to ensure everything runs efficiently.

Typical activities

  • Carry out regular runway inspections to ensure the safety of planes landing and taking off.
  • Inspect various areas of the airport for potential safety issues.
  • Coordinate the repair and maintenance of any key areas of the airport.
  • Work with various software packages to organise stand plans and other important systems.
2. Local Public Transportation

Summary

Local public transportation employees work as part of a large team of smaller departments, taking care of the local public transport system. Employees will aid in the design of new public transport routes, and in the optimisation of current routes to ensure that the area’s budget is being put to the best possible use.

Typical activities

  • Work with train, bus and various other services to design an efficient public transport system.
  • Carry out reports and research to gauge the effectivity of public transport routes.
  • Report to the relevant bodies on trends, issues and various other information.
  • Remain up to date with local transportation laws and regulations.

Synonyms or related job titles

Transport Conductor, Bus Conductor, Cable Car Conductor, Ticket Inspector (Public Transport), Tram Conductor, Transportation Worker

3. Port Authorities and Maritime Services

Summary 
Port authorities and maritime workers will have various roles cantered around the daily operations of the port and the vehicles that arrive and depart from it. They will be required to log and carry out reports of shipping movements and note dates and times of both arrivals and departures. They will work with computer software to increase the efficiency of the port.

Typical activities

  • Log movements of various ships and other vessels.
  • Work with computer software and log sheets.
  • Monitor harbour and surveillance systems.
  • Work as part of a large multidisciplinary team of maritime workers.

Synonyms or related job titles

Marine Architect, Marine Engineer, Marine Surveyor, Harbormaster

4. Railway Services

Summary

Railway services employees will take on various roles within the industry, usually working based in one location but sometimes travelling between. Roles may include operating the trains or carrying out maintenance on them. Each specific role will have its own tasks, but all are concerned with three efficient operation of the railway network.

Typical activities

  • Maintain trains and railway services.
  • Conduct customer surveys on how to best improve the services.
  • Report any incidents to the authorities.
  • Ensure ethe efficiency of the railway network as a whole.

Synonyms or related job titles

Train Conductor, Train Guard, Train Attendant, Trains Driver, Train Engineer, Train Operator, Train Manager, Chief Guard

Summary

Utilities workers will carry out several tasks, ranging from the maintenance of various utilities in a given area to the installation of new equipment and machinery. Workers will be part of a large team, working within a given area to ensure that all utilities are operating efficiently at all times.

Typical activities

  • Maintain a working knowledge of the laws and regulations of the local area.
  • Travel to and from various locations to carry out repairs and maintenance.
  • Speak directly with customers and the public to find ways to improve the area’s utilities.

1. Electricity

Summary

Electricians are responsible for the planning and installation of electrical wiring and equipment in buildings or overland power lines. They must work to a set of standards and regulations to ensure they are compliant. They carry out testing of electrical systems and perform evaluations to ensure that electrical systems meet local regulations.

Typical activities

  • Connect wires and various components within buildings.
  • Work to a set of standards and regulations depending on the region.
  • Use a variety of tools and equipment.
  • Identify and alleviate electrical problems.

Synonyms or related job titles

Power Plant, Electric Power Plant, Stationary Engineer, Distribution Control Operator, Electric Power Plant Operator, Generating Station Operator, Hydroelectric Power Plant Operator, Nuclear Power Plant Operator, Power System Operator, Solar Power Plant Operator

2. Gas / Heat

Summary

Gas and heat staff will be responsible for maintaining the gas and heat services within a given area. They may be required to attend buildings, offices and homes in order to assess and maintain the property’s gas supply and heating system. They will also need to be able to install new equipment when necessary.

Typical activities

  • Repair and maintain various pieces of heating equipment.
  • Undergo regular training to ensure skills and knowledge remain up to date.
  • Install new pieces of heating equipment.
  • Inspect and carry out reporting of various parts of the area’s gas supply.

Synonyms or related job titles

Boiler Operator, Boiler Tender, Incinerator Operator, Steam Engine Operator, Stoker, Gas Fitter, HVAC Technician

3. Sanitation

Summary

Sanitation workers have many different roles within their region, with the focus being ensuring that the sanitation supplies, equipment and processing systems in place are all compliant with regulations and working efficiently.

Typical activities

  • Regularly update and install new sanitation equipment and systems.
  • Report any damage or repairs that need to be carried out.
  • Participate in meetings to discuss future development of sanitation systems.
  • Maintain current systems to ensure they are running effectively.

Synonyms or related job titles

Liquid Waste Process Operator, Pumping-Station Operator, Sewage Plant Operator, Wastewater Operator, Water Treatment Plant Operator

4. Telecommunications

Summary

Those working in telecommunications are responsible for installing and maintaining various components of the telecommunication system in their region or area. This involves checking the current systems on a regular basis for faults and reporting any issues back to higher management. They will also be required to aid with the design of new systems.

Typical activities

  • Maintain and repair when necessary any telecommunications equipment in the area.
  • Work closely with other public services to design telecommunications systems.
  • Maintain working knowledge of regulations regarding telecommunications.
  • Work with various reporting and documentation on a regular basis.

Synonyms or related job titles

Telephone Installer, Internet Technician, Cable Technician

5. Waste Management

Summary

Waste management employees are involved in ensuring that the waste produced in a certain area is being dealt with efficiently and effectively. They will need to maintain a strong working knowledge of local laws and regulations regarding waste to ensure that everything is always compliant. They will carry out regular assessments and tests to ensure this is the case.

Typical activities

  • Ensure waste systems always meet the local regulations.
  • Work with large teams to carry out repairs and upgrades to existing waste management systems.
  • Carry out the installation of new waste management systems.
  • Work as part of a large team on various projects regarding the waste management of an area.

Synonyms or related job titles

Dustman / Dustwoman, Recycling Collector, Refuse Collector, Recycling Worker, Scrap Merchant, Waste Picker, Park Sweeper, Street Sweeper, Garbage Truck Driver

6. Water Supply

Summary

Water supply workers have many responsibilities concerning the health and efficiency of the water supply of their region, including maintenance and repair of pipes and other water systems. They need to maintain a strong working knowledge of the regulations for the water supply of their region, to ensure all equipment and processing is being carried out to the relevant standards.

Typical activities

  • Repair and maintain pipes, drains and other elements of the water system.
  • Install new equipment and processing lines when necessary.
  • Work as part of a wide team of workers across various public disciplines.
  • Carry out regular quality control checks of various parts of the water system.

Synonyms or related job titles

Drain Technician, Pipe Fitter, Pipe Layer, Plumber