Summary
The Franchising job family encompasses roles responsible for expanding an organisation's presence through the establishment, management, and support of franchise operations. The range of roles includes, but is not limited to, franchise managers, franchise development directors, franchise consultants, and franchise operations specialists. These positions are found in retail, food and beverage, hospitality, automotive services, and other industries that rely on franchise models to scale their business. The overarching objective of this family is to grow the franchise network, ensure brand consistency across all franchise locations, and support franchise owners in achieving operational excellence and commercial success.
Typical Activities
- Developing and implementing franchise growth strategies, including market analysis, territory planning, and target setting for new franchise openings.
- Building and maintaining professional relationships with franchise owners to provide ongoing guidance, support, and performance feedback.
- Communicating organisational policies, brand standards, and operational procedures to franchise owners and ensuring consistent implementation across the network.
- Coordinating with internal departments such as marketing, legal, and finance to deliver integrated support services to franchisees.
- Monitoring franchise performance against agreed targets and identifying opportunities for improvement or corrective action.
Synonyms or related job titles
Franchising Manager, Franchise Director, Franchisor, Franchise Consultant, Franchise Development Manager, Franchise Business Partner, Franchise Coordinator, Franchise Network Manager.
Summary
The Franchise management job family oversees the development and implementation of an organization’s franchise strategy and plans. Job holders coordinate each step of a franchise sale, including market research, sourcing, budgeting, and staffing. They are responsible for assisting new franchise owners with site selection. They also maintain a professional relationship with franchise owners, ensuring consistency across the brand.
Typical activities
- Researches and identifies markets that are ideal for brand expansion through franchises.
- Coordinates each step of a franchise sale with new franchise owners, including budgeting and staffing.
- Assists new franchise owners with site selection and approval.
Synonyms or related job titles
Franchise Administration, Franchise System Management
Summary
The Franchise Operations job family develops and maintains relationships with franchise owners and assist them with specialized services and guidance in their respective areas of expertise. These areas may range from labor costs to safety and customer relations. Job holders not only solve their clients’ issues but also ensure that all policies are met in the process.
Typical Activities
- Maintains relationships with franchise owners, focusing on their area of expertise.
- Assists franchisees with various issues and situations related to the franchise’s operations, including quality control, customer relations, labor cost control, expense control, safety, and more.
- Ensures all franchises in their purview follow franchise policies and procedures.
Synonyms or related job titles
Franchisee Support Specialist
Summary
The Franchise Sales / Recruiting job family is responsible for identifying and acquiring new franchisees and establishments according to the company’s expansion goals.
Job holders conduct market research and develop targeted methods that attract qualified franchisee prospects. They work to identify and qualify potential franchisees, provide them with information about the franchise opportunity, and assist them through the franchisee application process. They also work closely with the Franchise Operations job family to ensure a smooth transition for new franchisees.
Typical Activities
- Interviews, screens, and evaluates prospective franchise owners, determining who should be pursued.
- May walk new franchise owners through the sales process, assisting in various capacities.
Synonyms or related job titles
Franchise Sales Manager
Please match in this collective family all specialized Franchising jobs that cannot be assigned to one of the above-mentioned families. Competencies from the parent family will be shown. A selection of parent family-specific Benchmark Job Matches is available and can be selected manually. The availability of benchmark job matches depends on the survey vendor chosen.