Information Technology

Summary

Information technology employees perform various duties involving hardware, software, networking and telecommunications within the company. They provide general computer support to those within the company, and are responsible for the integrity and stability of the information systems being used. 
Participate in it projects to drive technological efficiency

Typical activities

  • Perform scheduled network tasks and create regular backups.
  • Report any downtime and performance issues with the network.
  • Conduct analysis and respond to upgrade and update requests.
  • Manage security such as firewalls and antivirus software.

Synonyms and related job titles

IT Manager, IT Management, Communications Technology, Information Systems

Summary

IT administration employees assist in testing and monitoring the network maintenance of the company, while carrying out troubleshooting where necessary. They help identify problems and find ways to fix them. They ensure the optimum performance of the company network through routine maintenance and various checks and backups.

Typical activities

  • Review planned and unplanned changes to the network infrastructure.
  • Ensure industry standards are being met.
  • Work closely with various engineering groups.
  • Monitor and respond to network alarms.

Synonyms and related job titles

IT Administrator, System Administrator

Summary

IT helpdesk employees provide employee support for technical enquiries, and respond via email, phone and other messaging services when required. They report the basic nature of problems with the systems, and ensure there is proper staffing and resource allocation within the IT department. They also monitor and prepare progress reports.

Typical activities

  • Provide direction for help desk ticketing and processing.
  • Transfer queries to help desk technicians when required.
  • Work with problems on computers, tablets and mobile phones.
  • Troubleshoot and fix IT problems.

Synonyms and related job titles

IT Support, Technical Support, Help Desk, Desktop Support

Summary

The main role of IT network administrators is to support and maintain the company’s network. They work with engineers to go through the various updates that the system requires, and they ensure that the network is always operating efficiently. They also need to be responsible for the security of the organisation’s network and make any firewall fixes when necessary.

Typical activities

  • Ensure the network is performing at its optimum level.
  • Perform administration duties such as adding and removing users.
  • Schedule and go through updates with engineers.
  • Develop and improve upon the administration protocols of the company.

Synonyms and related job titles

Network Administrator, Network Engineer, Network Technician

Summary

Employees in the IT network architecture department are responsible for evaluating and maintaining the full functionality of the network itself. They will constantly be measuring the traffic on the network and developing any suitable plans for upgrades when required. They will also work with network engineers to suggest and develop possible improvements.

Typical activities

  • Plan and carry out network performance upgrades.
  • Analyse and forecast the costs of the company’s network.
  • Build suitable roadmaps for the network’s development.
  • Perform usability testing to ensure the efficiency of the network.

Synonyms and related job titles

Network Architect, Network Consultant, Cloud Architect

Summary

Job holders in the IT security department are in charge of making sure that the company network can handle traffic and ensure that it is safe from security threats. They also need to be able to effectively identify security risks, and work with the rest of the IT department to put the necessary measures in place to prevent further security breaches.

Typical activities

  • Identify security risks and threats of the company’s network.
  • Perform testing to ensure the stability of the network.
  • Test the strength of all information processes performed by the network.
  • Recommend relevant changes to make the systems more secure.

Synonyms and related job titles

Cyber Security, Information Security, Network Security

Please match in this collective family all specialized IT jobs that cannot be assigned to one of the above-mentioned families. Competencies from the parent family will be shown. A selection of parent family-specific Benchmark Job Matches is available and can be selected manually. The availability of benchmark job matches depends on the survey vendor chosen.