Information Technology

Summary
The IT Administration job family is responsible for installing, configuring, and maintaining an organization's local networks, data communications network, operating systems, physical and virtual servers, cloud infrastructure, and end-user clients. 

Job holders will analyze network and server resource consumption and control user access. They may assist in analysis, planning, setup, and maintenance of computing and network environments. They may also be responsible for network security, but on a more practical level than IT security roles. For instance, they may fix firewall issues as they occur.

Typical Activities

• Performs system monitoring and verifies the integrity and availability of hardware, network, desktop and server resources and systems.
• Reviews planned and unplanned changes to the IT infrastructure.
• Installs and upgrades software and maintains software licenses.
• Routinely maintains, checks and backups systems.
• Identifies and corrects user-made errors or changes that may cause issues for the company.

Synonyms and related job titles

IT Administrator, Systems Administrator, LAN Administrator, Network Administrator

Discontinued: will be migrated to Information Technology | IT Architecture

Discontinued: will be migrated to Information Technology | IT Administration

Summary
The IT Helpdesk job family is responsible for providing technical support and assistance to users of computer hardware and software. They are the first point of contact for users seeking help with IT-related issues, and they are responsible for troubleshooting and resolving problems. They may also provide training and guidance to users on how to use specific software or hardware.

Typical Activities

• Sets up equipment such as computers, tablets, and mobile phones for employee use.
• Installs and performs minor repairs to hardware, fixes for software, or peripheral equipment.
• Keeps records of help desk activities.
• Escalates inquiries to other specialized staff if necessary.

Synonyms and related job titles

IT Support, Technical Support, Help Desk, Desktop Support

Summary
The IT Security job family is responsible for the development and implementation of security policies and procedures to protect information and systems from unauthorized access, use, disclosure, or destruction. They work with other departments to ensure that security measures are in place and effective, and they also monitor compliance with security policies. In addition, they investigate security breaches and incidents, and they work to prevent future attacks.

Job holders will assess system vulnerabilities for security risks and propose and implement risk mitigation strategies. 

Typical Activities

• Ensures appropriate security controls are in place that will safeguard the digital infrastructure.
• Builds, maintains and upgrades security technology, such as firewalls, for the safe use of computer networks and the transmission and retrieval of information.
• Monitors and responds to computer security breaches, viruses, and intrusions, and perform forensic analysis.
• Attempts to breach and exploit critical systems and gain access to sensitive information to assess system security.

Synonyms and related job titles

Cyber Security, Information Security, Network Security, Data Security, Network Security, Information System Security

Please match in this collective family all specialized Information Technology jobs that cannot be assigned to one of the above-mentioned families. Competencies from the parent family will be shown. A selection of parent family-specific Benchmark Job Matches is available and can be selected manually. The availability of benchmark job matches depends on the survey vendor chosen.

Summary
The IT Architecture job family is responsible for the development, implementation, and maintenance of enterprise-wide technical architecture solutions that support business objectives. This includes the definition of architecture standards, the development of architecture patterns and blueprints, and the management of architecture governance. 

Job holders provide thought leadership on emerging technologies and their potential application to business problems.

Typical Activities

• Analyzes business requirements to develop and implement solutions to complex IT challenges.
• Designs and develops an organization's physical, virtual, cloud and end-user infrastructure.
• Designs and models the use of information networks, such as local area networks, wide area networks (WAN), intranets, extranets, and other data communications networks.

Synonyms and related job titles

IT Architect, Cloud Architect, IT Consultant, Network Architect, Network Consultant, Infrastructure Architect

Summary

The Data Centre Operations job family is comprised of jobs that focus on the management, maintenance, and optimisation of physical and virtual data centre infrastructure. The range of roles within this area includes, but is not limited to, Data Centre Technicians, Data Centre Managers, Facilities Engineers, and Capacity Planning Analysts. These positions are commonly found in large enterprises, financial services, telecommunications providers, cloud service organisations, and colocation facilities. The overarching objective of these roles is to ensure the continuous availability, reliability, and efficiency of the computing infrastructure that underpins an organisation's technology services and business operations.

Typical Activities

• Managing and monitoring server hardware, storage systems, and networking equipment to ensure optimal performance and minimal downtime across data centre environments.
• Overseeing power distribution, cooling systems, and environmental controls to maintain safe and efficient operating conditions within data centre facilities.
• Planning and executing capacity management activities, including forecasting future infrastructure needs and coordinating hardware provisioning and decommissioning.
• Implementing and maintaining disaster recovery and business continuity procedures, including failover testing, backup validation, and site resilience planning.
• Coordinating with IT Architecture and IT Security teams to ensure that data centre designs and operations align with organisational standards, compliance requirements, and security policies.
• Managing vendor relationships and service-level agreements for colocation, hardware maintenance, and facility services to ensure cost-effective and reliable operations.

Synonyms or related job titles

Data Centre Technician, Data Centre Manager, Data Centre Engineer, Data Centre Operations Manager, Facilities Engineer, Server Room Technician, Infrastructure Operations Specialist, Colocation Manager, Data Centre Capacity Planner, Data Hall Technician, IT Facilities Coordinator.