Information Technology

Summary

The IT Administration job family is comprising roles that support the daily operation, maintenance, and monitoring of IT systems. The range of roles includes, but is not limited to, system administrators, IT operations technicians, desktop administrators, and technology support specialists. These positions are found across all industries in organisations that rely on technology for business operations. The overarching objective is to ensure stable, secure, and efficient functioning of IT infrastructure and end-user systems, while supporting upgrades, configurations, and operational processes that keep technology environments running effectively.

Typical Activities

• Performing routine system administration activities, including account provisioning, configuration updates, and scheduled maintenance.
• Reviewing system logs, monitoring server and network performance, and identifying early signs of system issues.
• Installing and configuring hardware, software, and operating system updates to maintain technical reliability.
• Responding to operational incidents, troubleshooting system faults, and escalating complex technical issues when required.

Synonyms or related job titles

System Administrator, IT Operations Technician, Desktop Administrator, IT Support Specialist, IT Infrastructure Administrator, End-User Computing Specialist, Technical Administrator, IT Systems Operator.

Discontinued: will be migrated to Information Technology.

Discontinued: will be migrated to Information Technology.

Summary

The IT Helpdesk job family is comprising roles that provide front-line technical support and assistance to users experiencing technology-related issues. The range of roles includes, but is not limited to, helpdesk analysts, service desk technicians, desktop support specialists, and IT support coordinators. These positions operate in organisations of all sizes and across all industries. The overarching objective is to ensure that employees can use technology effectively by diagnosing and resolving issues, escalating complex problems, and maintaining service quality. This family plays a vital role in ensuring business continuity by providing timely and accurate support for hardware, software, and system access needs.

Typical Activities

• Handling user enquiries, diagnosing technical issues, and providing step-by-step support to restore system functionality.
• Documenting incidents, updating service tickets, and maintaining accurate records of reported issues and resolutions.
• Escalating unresolved or complex issues to higher-level support teams in accordance with service guidelines.
• Supporting hardware installations, software configurations, and access management tasks for end-users.

Synonyms or related job titles

Helpdesk Analyst, Service Desk Technician, Desktop Support Specialist, IT Support Coordinator, Technical Support Agent, IT Service Desk Analyst, IT Customer Support Specialist, Technical Support Engineer.

Summary

The IT Security job family is comprising roles that protect digital assets, systems, and data from cybersecurity threats. The range of roles includes, but is not limited to, security analysts, cybersecurity engineers, incident responders, and security architects. These positions are found in organisations with critical information assets and regulatory compliance obligations. The overarching objective is to safeguard systems by monitoring threats, strengthening defences, and responding to security incidents. This family ensures that risks are managed effectively and that security policies, controls, and technologies support organisational resilience.

Typical Activities

• Monitoring security systems, alerts, and logs to identify potential threats and suspicious activity.
• Designing and implementing security controls, tools, and configurations to strengthen system protection.
• Investigating security incidents, coordinating response activities, and documenting findings and remediation actions.
• Conducting vulnerability assessments and reviewing security compliance to identify weaknesses and improvement opportunities.

Synonyms or related job titles

Security Analyst, Cybersecurity Engineer, Security Architect, Incident Responder, Cybersecurity Specialist, Security Operations Analyst, Information Security Consultant, Threat Analyst.

Please match in this collective family all specialized Information Technology jobs that cannot be assigned to one of the above-mentioned families. Competencies from the parent family will be shown. A selection of parent family-specific Benchmark Job Matches is available and can be selected manually. The availability of benchmark job matches depends on the survey vendor chosen.

Summary

The IT Architecture job family is comprising roles that design the overall structure and long-term direction of technology systems. The range of roles includes, but is not limited to, enterprise architects, solution architects, cloud architects, and application architects. These positions are found in organisations with complex systems, large digital portfolios, or significant transformation goals. The overarching objective is to ensure that technology solutions are scalable, secure, and aligned with organisational strategy by defining standards, designing system blueprints, and supporting major technology initiatives. These roles guide how systems integrate, communicate, and evolve over time.

Typical Activities

• Developing architectural designs, principles, and frameworks that guide the organisation’s technology landscape.
• Evaluating emerging technologies and recommending adoption strategies that support long-term business goals.
• Collaborating with engineering teams to ensure solution designs align with architectural standards and integration requirements.
• Reviewing technology proposals and project plans to ensure consistency with enterprise architecture guidelines.

Synonyms or related job titles

Enterprise Architect, Solution Architect, Cloud Architect, Application Architect, Technical Architect, Systems Architect, Infrastructure Architect, Digital Architecture Lead.

Summary

The Data Centre Operations job family is comprised of jobs that focus on the management, maintenance, and optimisation of physical and virtual data centre infrastructure. The range of roles within this area includes, but is not limited to, Data Centre Technicians, Data Centre Managers, Facilities Engineers, and Capacity Planning Analysts. These positions are commonly found in large enterprises, financial services, telecommunications providers, cloud service organisations, and colocation facilities. The overarching objective of these roles is to ensure the continuous availability, reliability, and efficiency of the computing infrastructure that underpins an organisation's technology services and business operations.

Typical Activities

• Managing and monitoring server hardware, storage systems, and networking equipment to ensure optimal performance and minimal downtime across data centre environments.
• Overseeing power distribution, cooling systems, and environmental controls to maintain safe and efficient operating conditions within data centre facilities.
• Planning and executing capacity management activities, including forecasting future infrastructure needs and coordinating hardware provisioning and decommissioning.
• Implementing and maintaining disaster recovery and business continuity procedures, including failover testing, backup validation, and site resilience planning.
• Coordinating with IT Architecture and IT Security teams to ensure that data centre designs and operations align with organisational standards, compliance requirements, and security policies.
• Managing vendor relationships and service-level agreements for colocation, hardware maintenance, and facility services to ensure cost-effective and reliable operations.

Synonyms or related job titles

Data Centre Technician, Data Centre Manager, Data Centre Engineer, Data Centre Operations Manager, Facilities Engineer, Server Room Technician, Infrastructure Operations Specialist, Colocation Manager, Data Centre Capacity Planner, Data Hall Technician, IT Facilities Coordinator.