Municipal / Public Services

Summary 

The Municipal / Public Services job family provides a wide range of services to the public, including police and fire protection, garbage collection and disposal, water and sewage treatment, and public transportation. 

Job holders maintain and repair public infrastructure, such as roads, bridges, and parks. They may also be involved with the administration side of various services offered by the local authorities, such as gas, water and electricity services. They work in a variety of settings, including office buildings, public parks, and other public spaces. 

Typical activities

  • Works with various departments within the local area on a regular basis.
  • Aids in the allocation of resources to the public services within the area.
  • Keeps logs of funds used and activities within the area.
  • Acts as a point of contact for citizens, contractors or other internal departments.
  • Maintains databases of things like disputes, activity logs and fund allocations.

Summary 
The Courts job family consists of positions that support the judicial branch of government by providing clerical, administrative, and legal support services. The positions in this job family are responsible for a variety of tasks, including maintaining court records, preparing legal documents, conducting research, and providing customer service, whilst judges also renders decisions on legal matters brought before the court.

Typical activities

  • Presides over court proceedings, interprets and applies the law, and renders decisions in criminal and civil cases.
  • Oversees and manages the administration aspects of the court.
  • Sets up hearing schedules that work with the availability of magistrates.
  • Ensures court proceedings move as smoothly as possible.
  • Provides advice to those within the courts.

Synonyms or related job titles

Bailiff, Judge’s Clerk, Conveyancing Clerk, Court Clerk, Justice of the Peace, Judge, Chief Justice, Magistrate

Summary 
The Education job family is responsible for planning, developing, and managing educational programs and services. This includes developing curriculum, designing instructional materials, conducting research, and assessing educational programs. Education job holders also play a role in policymaking and promoting educational opportunities.

Typical activities

  • Evaluates curricula, teaching methods, and programs to determine their effectiveness, efficiency, and use, and to ensure that school activities comply with federal, state, and local regulations.
  • Meets with federal, state, and local agencies to keep updated on policies and to discuss improvements for education programs.
  • Sets educational standards and goals, and helps establish policies and procedures to carry them out.

Synonyms or related Job Titles
Education Administrator, Superintendent, School Principal


1. Vocational Education

Summary

The Vocational Education job family consists of positions that are responsible for planning, organizing, and providing vocational and technical education programs and courses. These positions may also be responsible for developing and administering curriculum, conducting classes and workshops, and providing guidance and counseling to students.

Core Duties

  • Administers oral, written or other manner of tests to evaluate student performance.
  • Provides individualized instruction and tutorial.
  • Identifies the educational needs of apprentices / trainees and devises ways to meet them.
  • Organizes, plans and delivers various learning material to a class of students.

Synonyms or related job titles

Vocational Education Teacher, Technology Instructor

2. Secondary Education

Summary 
The Secondary Education job family is responsible for providing education and support to students in secondary schools. This includes teaching, counselling, and guidance in order to help students develop academically, socially, and emotionally. Job holders may also be responsible for extracurricular activities, such as sports and clubs.

Typical activities

  • Instructs through lectures and other teaching methods.
  • Adapts these methods continually to ensure the students’ educational needs are met.
  • Develops specific goals for the students and guides them towards completion of these goals.
  • Communicates with parents, guardians, peers and higher management to ensure the broad needs of the students are being met.

Synonyms or related job titles

Secondary School Teacher, High School Teacher, Special Needs Teacher, Learning Support Teacher

3. Primary Education

Summary 
The Primary Education job family is responsible for planning, directing, and coordinating the instructional programs of primary schools. They develop education programs, select textbooks and other teaching materials, and supervise the instruction of students. They also evaluate student progress and prepare reports on student performance.

Typical activities

  • Confers with parents, teachers, and other people to resolve the problems of students in the classroom.
  • Prepares students for later grades through testing and encouragement to learn on their own.
  • Organizes, plans and delivers various course materials.
  • Identifies the needs of others and develops education programs to meet those needs.

Synonyms or related job titles

Elementary Teacher, Primary Teacher

4. Early Childhood Education

Summary 
The Early Childhood Education job family is responsible for planning, coordinating, and providing educational and developmental services for young children from birth to age eight. This includes developing and implementing curriculum, providing instruction and assessment, and collaborating with families and other professionals to support the child's physical, social, emotional, and cognitive development.

Typical activities

  • Uses various teaching methods to aid in the learning process of young children.
  • Carries out reports of children to monitor progression of skills and knowledge.
  • Helps to provide a safe and productive environment for the child’s learning.
  • Works closely with parents and other institutions to ensure the needs of each child are being met.

Synonyms or related job titles

Kindergarten Teacher, Pre-school Teacher, Child Care Worker, Crèche Aid, Family Day Care Worker, Nanny, Early Childhood Educator, Pre-School Assistant

5. Library Services

Summary 
The Library Services job family is responsible for providing high-quality library and information services to the public. This includes managing library collections, providing reference and research assistance, and developing and delivering library programs and services. Job holders work closely with other library staff and volunteers to ensure that library patrons have a positive experience.

Typical activities

  • Uses computers and various software to process relevant information and manage databases.
  • Keeps up to date records of all library property.
  • Provides reference and research assistance for customers.
  • Maintains a strong working knowledge of the items and programs used by the library.

Synonyms or related job titles

Librarian, Library Clerk, Library Filer

Summary 
The Public Health / Safety job family consists of positions that work to protect the public from health and safety hazards. 

Job holders plan, implement, and coordinate programs and activities to promote public health and safety. They also develop and enforce policies and regulations to ensure public health and the general safety of the public.

Typical activities

  • Arranges and attends meetings regarding the health and well-being of the public.
  • Carries out regular inspections and compiles reports on health code violations to determine areas where faults exist.
  • Consults with specialists in order to determine the best practices that should be in place.
  • Talks directly with members of the public to find areas of concern regarding safety.

Synonyms or related job titles

Public Health Officer, Public Safety Officer, Community Health Advisor


1. Prisons

Summary

The Prison job family consists of positions that are responsible for the care, custody, and control of inmates in a prison or jail setting. 

Jo holders may be responsible for supervising inmates, providing security, maintaining order, and providing inmate services.

Typical activities

  • Provides custody and care of offenders in accordance with prison regulations.
  • Monitors and supervises offenders' activities.
  • Plans and implements rehabilitative programs.
  • Prepares offenders for release back into the community.

Synonyms or related job titles

Correctional Officer, Warden, Protective Services Worker, Prison Guard

2. Police

Summary

The Police job family is responsible for the safety of the public and the enforcement of laws.

Job holders work to maintain order and keep the peace in communities. They investigate crimes, apprehend criminals, and work to prevent crime. The Police job family is part of the justice system and plays a vital role in keeping communities safe.

Typical activities

  • Patrols assigned areas to prevent and discover crime and to enforce regulations.
  • Conducts investigations and gathers evidence.
  • Interacts with the public to gather information and resolve complaints.
  • Prepares detailed reports.

Synonyms or related job titles

Police Detective, Police Enquiry Agent, Police Inspector, Police Commissioner, Police Officer, Constable, Police Patrol Officer

3. Fire

Summary

The Fire job family consists of positions that are responsible for performing fire suppression, rescue, and emergency medical services. These positions are responsible for responding to emergency calls, operating fire equipment, and extinguishing fires.

Typical activities

  • Responds to fire and rescue emergencies.
  • Operates and maintains firefighting and rescue equipment.
  • Conducts fire prevention activities.
  • Educates the public about fire safety.

Synonyms or related job titles

Firefighter, Fire Marshall, Fire Code Inspector, Fire Inspector, Fire Investigator

4. Environmental Protection

Summary 
The Environmental Protection job family consists of positions that are responsible for the development and implementation of programs to protect the environment and conserve natural resources.

Job holders develop and enforce environmental regulations, conduct environmental research, and develop and implement environmental education and outreach programs.

Typical activities

  • Arranges and carries out tasks that educate others on the threats to the environment.
  • Remains up to date with local and global environmental laws.
  • Actively promotes better ways to doing things that minimize the threat to the environment.
  • Researches relevant processes and methods of protecting the environment.

Synonyms or related job titles

Air Pollution Analyst, Conservation Officer, Conservation Scientist, Ecologist, Environmental Advisor, Environmental Auditor, Environmental Consultant,  Environmental Research Scientist, Environmental Scientist, Park Ranger, Water Quality Analyst

5. Crisis Management and Planning

Summary 
The Crisis Management and Planning job family is responsible for developing and implementing plans and procedures to prevent, prepare for, and respond to crises and emergencies. This includes developing and maintaining emergency response plans, coordinating with other agencies and organizations, and conducting training and exercises. They also monitor and assess potential threats, and provide information and recommendations to decision-makers

Typical activities

  • Identifies potential sources of problems for the community.
  • Puts plans into place to mitigate negative consequences from crises.
  • Works with other departments to put relevant safety nets in place.
  • Educates staff on various risks associated with the region / community.

Synonyms or related job titles 

Crisis Intervention, Emergency Management, Disaster Management

6. Animal Control

Summary

The Animal Control job family consists of positions that are responsible for the enforcement of animal-related laws and regulations and the care and control of animals. These positions perform a variety of tasks, including investigating complaints of animal cruelty, capturing and impounding stray animals, and investigating suspected rabies cases. Job holders also provide education to the public on animal-related issues, such as responsible pet ownership and the dangers of rabies.

Typical activities

  • Captures and removes stray or uncontrolled animals from undesirable conditions.
  • Maintains files of impoundments and dispositions of animals.
  • Investigates complaints of animal cruelty.
  • Prepares for prosecutions related to animal maltreatment.
  • Makes decisions and solves problems related to animal welfare.

Synonyms or related job titles
Animal Control Officers, Animal Shelter Workers, Animal Welfare Officers

7. Ambulance / Rescue

Summary

The Ambulance/Rescue job family consists of positions that are responsible for providing medical treatment and transport for sick, injured, or convalescent persons, and for providing emergency medical services. Positions in this job family are found in a variety of settings, including hospitals, ambulance services, fire departments, and other medical care facilities.

Typical activities

  • Provides first aid in different emergency situations.
  • Assists with emergency medical diagnosis and administration of medication.
  • Transports injured or ill people in an appropriate manner based on their medical condition.
  • Documents and records information at accident scenes.

Synonyms or related job titles

Ambulance Driver and Attendant, Emergency Medical Technician, Paramedic, Paramedical Practitioners, Advanced Care Paramedic, Feldsher, Primary Care Paramedic

Summary 
The Public Administration job family consists of positions that manage, supervise, or perform administrative functions in support of public programs and services. This includes positions in executive, legislative, and judicial branches of government, as well as positions in public and quasi-public organizations. 


Typical activities

  • Carries out day to day administration tasks.
  • Helps in the allocation of public resources.
  • Reports any administrative issues to the relevant bodies.
  • Manages and coordinates programs and services.

Synonyms or related job titles

Civil Servant, Public Servant, Civil Service, Public Service, Local Government Officer, County Administrator, Parish Administrator, City Manager, County Manager, Urban and Regional Planner, Community Service Manager


1. Social Services

Summary 
The Social Services job family is responsible for providing direct services to individuals, families, and communities in order to promote social and economic well-being. This includes providing case management, counseling, and support services to those in need. Social Job holders may also advocate on behalf of their clients, connect them with resources, and provide crisis intervention services.

Typical activities

  • Provides direct service to clients in need.
  • Conducts assessments to identify client needs.
  • Develops and implements service plans.
  • Provides crisis intervention.
  • Links clients to appropriate resources and services

Synonyms or related job titles

Community Development Worker, Community Services Worker, Social Worker, Crisis Intervention Worker, Parole Officer, Probation Officer

2. Revenue / Tax Authorities

Summary

The Revenue / Tax Authorities job family is responsible for the administration and enforcement of taxes and other revenue-related laws and regulations. This includes collecting taxes, auditing taxpayers, and investigating and prosecuting tax evasion and other revenue-related crimes. 

Typical activities

  • Assesses taxes and other revenues owed to the government.
  • Collects taxes and other revenues from individuals and businesses.
  • Enforces payment of taxes and other revenues owed to the government.
  • Works with other government agencies to ensure efficient and effective tax collection

Synonyms or related job titles

City Tax Auditor, Revenue Agent, Revenue Collector, Revenue Officer, Revenue Specialist, Tax Collector, Tax Compliance Officer, Tax Examiner, Excise Officer, Tax Officer, Taxation Inspector

3. Regulation & Inspection

Summary 
The Regulation & Inspection job family is responsible for overseeing the development of new regulations that best reflect the interests of the public, businesses in the local area and other organisations. Job holders help to ensure all regulations and standards put forward by various committees are in line with the community’s values and goals.

Typical activities

  • Educates businesses and the public on various regulations and standards.
  • Works with businesses and the public to find where regulations are failing.
  • Ensures businesses are compliant with these regulations.
  • Evaluates the successful implementation of new regulations.
  • Inspects structures, buildings, agricultural commodities or goods, processing equipment, and facilities, to determine compliance with specifications, codes, and other regulations.

Synonyms or related job titles

Inspector, Agricultural Inspector, Fisheries Inspector, Forestry Inspector, Prices Inspector, Wage Inspector, Weights and Measures Inspector

4. Planning and Zoning / Urban Planning

Summary

The Urban Planning job family consists of positions that are responsible for performing a variety of professional planning work in support of the development, implementation, and maintenance of comprehensive plans and programs for the physical development of urban areas. This work includes conducting studies; collecting and analyzing data; preparing reports; making recommendations; and providing technical assistance related to the preparation, revision, and update of comprehensive plans, zoning ordinances, subdivision regulations, and other land development regulations.

Typical activities

  • Develops and implements long-term plans for the growth and development of urban areas.
  • Works with government officials, developers, and citizens to create plans that balance the needs of all parties.
  • Conducts research on demographics, land use, traffic patterns, and other factors to inform planning decisions.
  • Analyzes data to identify trends and recommends solutions to problems such as overcrowding, traffic congestion, and declining property values

Synonyms or related job titles

Urban Planner, Town Planner, City Planner, Regional Planner, Rural Planner

5. Licensing

Summary

The Licensing job family is responsible for the evaluation of applications, records and documents to gather relevant information about eligibility and liability issues. 

Job holders will advise licensees or other groups or persons concerning licenses and permit regulations. They must also evaluate reports and information to establish whether or not individuals are compliant with rules and regulations.

Typical activities

  • Warns violators of infractions and penalties.
  • Prepares reports and evaluations of license applications.
  • Reports law or regulation violations to appropriate boards and agencies.
  • Processes various information using computers and various software and databases.

Synonyms or related job titles

Government Licensing Official, Building Permit Officer, Business Permit Officer, Licensing Officer

6. Economic Development

Summary 
The Economic Development job family is responsible for a wide range of activities aimed at promoting economic growth and prosperity in a community or region. These activities include working with businesses to attract and retain investment, providing support for entrepreneurship and small business growth, developing and implementing strategies for economic revitalization, and identifying and pursuing opportunities for new economic development.

Typical activities

  • Supports start-ups by offering help and advice, acting as guides and facilitators on their start-up journey.
  • Carries out actions to help the growth of local businesses.
  • Designs and crafts strategies that will help the businesses to achieve their goals.
  • Works with other departments to promote economic growth of the region.

Synonyms or related job titles

Business Advisor, Economic Advisor

7. Civil Infrastructure / Urban Engineering

Summary 
The Civil Infrastructure / Urban Engineering job family is responsible for planning, designing, and oversee the construction and maintenance of public and private infrastructure, including roads, bridges, airports, sewer systems, and water treatment plants. They also develop plans to manage urban growth and development, and work with government officials to implement policies and regulations.

Typical activities

  • Specifies, designs, constructs, and maintains streets, sidewalks, water supply networks, sewers, street lighting, municipal solid waste management and disposal, storage depots for various bulk materials used for maintenance and public works (salt, sand, etc.), public parks and cycling infrastructure.
  • Maintains up to date knowledge of local building laws and regulations.
  • Oversees projects and construction to ensure safety standards are being met.
  • Reports to the relevant departments about development and progress of projects.

Synonyms or related job titles

Municipal Engineer, Urban Engineer

Summary 
The Public Transportation job family is responsible for the operation of all modes of public transportation, including buses, trains, subways, and light rail. 

Job holders are responsible for the safety and security of the passengers and for the efficient operation of the system. They work closely with the public to ensure that they are satisfied with the service.

Typical activities

  • Operates and maintains public transportation vehicles.
  • Ensures the safety and reliability of public transportation systems.
  • Provides customer service to passengers.
  • Manages public transportation schedules and routes.

Synonyms or related Job Titles
Transportation Engineer, Transit Operators


1. Railway Services

Summary

The Railway Services job family is responsible for providing passenger and freight rail services. This includes operating and maintaining railway infrastructure, operating trains, and providing customer service.

Job holders work in a variety of roles, from train operators to customer service representatives. They must be able to safely and efficiently operate trains, as well as provide excellent customer service.

Typical activities

  • Maintains trains and railway services.
  • Drives locomotives to transport passengers or freight.
  • Lays, repairs, and maintains track for railroad equipment used in regular railroad service.
  • Installs, inspects, tests, maintains, or repairs electric gate crossings, signal equipment etc. within a railroad system.
  • Organizes both passenger and freight rail services, taking responsibility for the smooth running of trains.
  • Reports any incidents to the authorities.
  • Ensures the efficiency of the railway network as a whole.

Synonyms or related job titles

Train Conductor, Train Guard, Train Attendant, Trains Driver, Train Engineer, Train Operator, Train Manager, Chief Guard, Rail Planner

2. Port Authorities and Maritime Services

Summary 
The Local Port Authorities and Maritime Services job family consists of positions that are responsible for the operation and management of local port authorities and maritime services. 

Job holders are responsible for the safety and security of the port and its facilities, as well as the efficient and effective operation of the port. They also oversee the development and implementation of maritime policy and regulations, and work to ensure the compliance of maritime laws and regulations.

Typical activities

  • Oversees the operation of maritime facilities and services within a port authority's jurisdiction.
  • Ensures the safety and efficiency of maritime operations within the port.
  • Manages the construction and maintenance of port facilities.
  • Oversees the provision of maritime services, such as pilotage, mooring, and towage.

Synonyms or related job titles

Harbormaster, Marine Architect, Port Architect

3. Local Public Transportation

Summary

The Local Public Transportation job family consists of positions that are responsible for providing safe, reliable, and efficient public transportation within a defined geographical area. This includes positions that operate buses, streetcars, subways, and other public transportation vehicles; positions that supervise and coordinate the activities of public transportation operators; and positions that plan, develop, and implement public transportation systems and programs.

Typical activities

  • Develop and administer programs to improve public transportation systems.
  • Coordinate with public and private transportation providers to create efficient transit systems.
  • Analyze data to identify patterns and trends in transportation usage.
  • Develop policies and procedures to optimize transportation systems.

Synonyms or related job titles

Transport Conductor, Bus Conductor, Cable Car Conductor, Ticket Inspector (Public Transport), Tram Conductor, Transportation Worker

4. Airport Operations

Summary

The Airport Operations job family is responsible for the safe and efficient operation of the airport. This includes the management of air traffic, the operation of the airport’s ground infrastructure, and the management of the airport’s security.

Typical activities

  • Carry out regular runway inspections to ensure the safety of planes landing and taking off.
  • Inspect various areas of the airport for potential safety issues.
  • Coordinate the repair and maintenance of any key areas of the airport.
  • Work with various software packages to organise stand plans and other important systems.

Synonyms or related job titles

Airport Operations Specialist, Airport Operations Manager

Summary

The Public Works / Utilities job family consists of positions that are responsible for the construction, maintenance, and operation of public works and utility systems. 

Job holders operate water and sewer plants, power plants, and work in construction. They ensure that our infrastructure is properly maintained.

Typical activities

  • Develops, implements, and monitors programs for the construction, maintenance, and repair of public works and utilities infrastructure.
  • Oversees the planning, design, and construction of public works and utilities projects.
  • Manages the operations and maintenance of public works and utilities facilities and equipment.
  • Develops and implements policies and procedures for the public works and utilities department.

Synonyms or related job titles 

Public Works Manager, Public Works Engineer


1. Electricity

Summary

The Public Works / Utilities Electricity job family consists of positions that are responsible for performing a variety of skilled electrical work in the installation, maintenance, and repair of electrical equipment and systems in support of the operations of a public works or utility organization. 

Typical activities

  • Oversees the distribution of electricity in the public works / utilities system.
  • Maintains and repairs electrical equipment and infrastructure.
  • Monitors electricity consumption and demand.
  • Investigates power outages and disruptions.

Synonyms or related job titles

Power Plant, Electric Power Plant, Stationary Engineer, Distribution Control Operator, Electric Power Plant Operator, Generating Station Operator, Hydroelectric Power Plant Operator, Nuclear Power Plant Operator, Power System Operator, Solar Power Plant Operator

2. Gas / Heat

Summary

The Gas / Heat job family consists of positions that are responsible for the operation and maintenance of gas heat systems in public buildings. 

Job holders install, repair, and maintain gas heat systems, as well as operate and monitor them.

Typical activities

  • Performs maintenance and repairs on gas heaters and related equipment.
  • Inspects gas heaters and related equipment for safety and efficiency.
  • Installs new gas heaters and related equipment.
  • Provides customer service and support related to gas heaters and related equipment.

Synonyms or related job titles

Boiler Operator, Boiler Tender, Incinerator Operator, Steam Engine Operator, Stoker, Gas Fitter, HVAC Technician

3. Telecommunications

Summary

The Telecommunications job family consists of positions that are responsible for the planning, design, installation, operation, and maintenance of voice, video, and data communication systems. These positions require knowledge of telecommunications equipment, systems, and facilities.

Typical activities

  • Develops and maintains technical expertise in all areas of telecommunications and related technologies.
  • Designs, implements, and operates telecommunications networks.
  • Plans and coordinates the installation and maintenance of telecommunications equipment.
  • Troubleshoots telecommunications systems and equipment.

Synonyms or related job titles

Telephone Installer, Internet Technician, Cable Technician

4. Waste Management

Summary

The Waste Management job family consists of positions that are responsible for the safe and efficient collection, transportation, and disposal of solid waste and other materials. 

Job holders operate refuse trucks, load and unload waste materials, operate transfer stations, and work at landfills. They are responsible for ensuring that waste materials are properly disposed of in accordance with local, state, and federal regulations.

Typical activities

  • Cleans for example streets, parks, public spaces, sewers, stormwater drains, and public toilets.
  • Ensures waste systems always meet the local regulations.
  • Works with large teams to carry out repairs and upgrades to existing waste management systems.
  • Carries out the installation of new waste management systems.

Synonyms or related job titles

Dustman / Dustwoman, Recycling Collector, Refuse Collector, Recycling Worker, Scrap Merchant, Waste Picker, Park Sweeper, Street Sweeper, Garbage Truck Driver, Sanitation Worker

5. Water / Wastewater

Summary

The Water / Wastewater job family consists of positions that are responsible for performing a variety of duties in the operation, maintenance, and construction of water and wastewater systems. These positions require knowledge of principles and practices used in the treatment, distribution, and collection of water and wastewater.

Typical activities

  • Repairs and maintains pumps, pipes, drains and other elements of the water system.
  • Regularly updates and installs new sanitation and sewage equipment and systems.
  • Carries out regular quality control checks of various parts of the water system.
  • Reports any damage or repairs that need to be carried out.
  • Maintains current systems to ensure they are running effectively.

Synonyms or related job titles

Drain Technician, Septic Cleaner, Liquid Waste Process Operator, Pumping-Station Operator, Sewage Plant Operator, Water Engineer, Wastewater Operator, Water Plant Operator, Water Treatment Operator